This Privacy Policy describes how Civic Hub handles information when you use our mobile application. We are committed to transparency and minimal data collection.
Information we do not collect
Civic Hub does not require account creation and does not directly collect personal information. We do not collect names, phone numbers, emails, government IDs, complaint details, or financial data.
Technical data
We use Firebase Analytics and Firebase Crashlytics to improve app stability and performance. These services may automatically process limited technical information, including:
- Device type and OS version
- App version
- Crash logs (when the app encounters an error)
- Anonymous usage data (e.g. feature usage)
- IP address
This data is used solely for stability and performance improvements. We encourage you to review Google's Privacy Policy for how these services handle data.
Local storage
Your selected city preference is stored locally on your device and is not transmitted to our servers. You can clear this data by clearing app data or uninstalling the app.
Government information notice
All civic contact information shown in the app is sourced from publicly accessible official government websites (.gov.in / .nic.in). We do not guarantee the accuracy or timeliness of this information. Users should verify details directly from official sources before relying on them.
Children's privacy
The app is not directed at children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Data security
We implement reasonable safeguards to protect information. However, no system can guarantee absolute security. Use of the app is at your own risk with respect to data transmission and storage.
Your rights
You have the right to:
- Use the app without creating an account or providing personal information
- Clear local data by clearing app data or uninstalling the app
- Manage analytics through your device or Google account settings where applicable
Changes to this policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect any changes. We recommend reviewing this page periodically.
Contact
For questions about this Privacy Policy or your data:
Kushendra Suryavanshi
Email: kushendra.suryavanshi@gmail.com